| Data Type | Examples | When Collected |
|---|---|---|
| Account information | Name, email address, company name, city, state | During registration |
| Payment information | Credit card details, billing address | At checkout — processed by Stripe, not stored by us |
| Project data | Chat messages, uploaded documents, scopes of work, budgets | During platform use |
| Labor and pricing settings | Labor rates, margin minimums set by office managers | In Office Settings |
| Communications | Emails you send to our support address | When you contact us |
| Data Type | Purpose |
|---|---|
| Login timestamps | Account security and activity monitoring |
| Feature usage | Which modes are used (SOW, Budget, etc.) for product improvement |
| Error logs | Diagnosing and fixing technical issues |
We do not collect precise geolocation data, biometric data, or any sensitive personal information beyond what is listed above.
We use the information we collect for the following purposes:
We do not sell your data. We do not use your project data to train AI models shared with other customers. Your project information is used solely to provide the Service to you.
Your data is stored in a managed PostgreSQL database hosted on Render.com, a SOC 2 compliant infrastructure provider. We implement the following security measures:
While we take security seriously and implement industry-standard practices, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.
We do not sell, rent, or trade your personal information. We share data only with the following trusted service providers who help us operate the platform:
| Service Provider | Purpose | Data Shared |
|---|---|---|
| Stripe | Payment processing | Name, email, payment details (Stripe handles and stores all payment data — we do not store card numbers) |
| Anthropic (Claude API) | AI chat processing | Chat messages are processed by Claude API. Anthropic's data handling policies apply to API usage. |
| OpenAI (GPT-4o API) | Partner Finder AI processing | Chat messages for the Partner Finder feature are processed by OpenAI's API. |
| Resend | Transactional email delivery | Email address and message content for account notifications |
| Render.com | Cloud hosting and database | All application data is stored on Render's infrastructure |
We may also disclose information if required by law, court order, or to protect the rights, property, or safety of our users or the public.
We retain your account data and project history for as long as your account is active. You can request deletion at any time.
Upon cancellation of a Retainer subscription, your data is retained for 90 days before permanent deletion. You may download your data at any time during this window.
Project files for Single Project purchases are stored for 24 months from the date of purchase. You will receive a 30-day warning email before archiving. After archiving:
When you request account deletion, we permanently delete your personal data within 30 days. Some information may be retained in anonymized form for legal compliance or aggregate analytics.
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, contact us at nexusdesignsai@gmail.com. We will respond within 30 days.
Note: We will always send transactional emails (account confirmations, billing receipts, password resets, archive warnings) regardless of marketing opt-out preferences, as these are essential to the Service.
We use minimal cookies and tracking:
The landing page (nexusdesigns-avls.com) does not use tracking cookies. The application (nexusdesigns-avls.com/app) uses only functional session tokens necessary to operate the Service.
Nexus Designs AI is a professional platform intended for users 18 years of age and older. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately at nexusdesignsai@gmail.com and we will delete it promptly.
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. When we make material changes, we will:
Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Nexus Designs AI
Email: nexusdesignsai@gmail.com
Website: nexusdesigns-avls.com
We are committed to resolving privacy concerns promptly and transparently.